Your satisfaction is our top priority! If you do not absolutely love your new purchase, you may return the item(s) for a full refund of the purchased price by mail.
What can I return or exchange?
We’re sorry things didn’t work out! We will gladly refund or exchange all unwashed and unworn ticketed merchandise in its original condition within 30 days of your order date when accompanied by the original eReceipt listing the price paid.
Please note: Clearance items*, earrings, fragrance, and beauty products are ""final sale"" and cannot be returned or exchanged unless the merchandise was found to be defective.
*Shoes can be returned or exchanged only if they are in their original condition with the protective film (if applicable) intact and still with the original tag, within 30 days of purchase.
**Clearance items in the sale section with the mention of 'final sale' in the product name.
How do I return my items?
- Easy, convenient, & hassle-free.
- We can credit your original method of payment, including PayPal or Virtual Debit account.
Shipping & handling charges will not be refunded.
Exchanges cannot be made.
Returning or exchanging at Andy Stork:
Please bring your eReceipt and the item(s) you wish to return to your preferred Andy Stork. Refunds will be issued using the same method of payment used for the original purchase. For any inquiries, see conditions above or on the back of your original sales receipt and packing slip.
IMPORTANT: If your online order contains merchandise from Andy Stork banners, returns/exchanges must be made separately.
Returning by mail:
1. Package the unworn, unwashed items, with original tags, securely in the original product packaging, whenever possible.
2. Peel off the adhesive return label that was sent with the original order and attach it to the return package.
3. Affix the appropriate postage on the return package and mail it through your preferred postal carrier. Please note that the RETURN LABEL IS NOT PREPAID, therefore, you will be responsible for the return shipping cost. Ship the return package to our mailing address:
324 S. Beverly Drive Suite 499 Beverly Hills, California 90212
How will I be refunded?
Refunds will be issued using the same method of payment and the same credit or debit card as the original purchase (except for gifts cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.